Career Pathway

Our Spa Manager will be responsible for managing day-to-day operations in the spa including employee schedules and appointments. Their main objective is to continually grow the business through an increase of sales and staff. They also are responsible for employee hiring, employee performance issues, discipline and terminating employees. A Store Manager will delegate responsibilities to employees to ensure the spa operates safely for the clients and staff. The Store Manager has ultimate responsibility for resolving customer complaints and other feedback, communication with vendors and managing loss prevention. You can start as a Spa Associate and grow into this position or be hired from outside with appropriate experience.

Duties - Recruiting, interviewing, hiring, disciplining, and terminating staff - Developing employee schedules, assigning schedules, and creating responsibilities to employees; checking to see if these responsibilities and assignments are completed - Evaluating staff based on performance-based metrics - Managing the store, retail, and inventory - Helping to create in and outside store promotions for attracting customers - Leading a staff made up of SAs, MTs and Les - Balance coaching/mentoring with discipline - Delivering outstanding customer experiences in spa services and retail operations - Achieving financial results - Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting - Ability to work flexible schedule including days/evenings/weekends/holidays – Strong organizational/planning and computer skills – Knowledge and understanding of all spa services and product lines – Ability to promote the health and wellness benefits of both massage therapy and facials

Our Spa Manager will be responsible for managing day-to-day operations in the spa including employee schedules and appointments. Their main objective is to continually grow the business through an increase of sales and staff. They also are responsible for employee hiring, employee performance issues, discipline and terminating employees. A Store Manager will delegate responsibilities to employees to ensure the spa operates safely for the clients and staff. The Store Manager has ultimate responsibility for resolving customer complaints and other feedback, communication with vendors and managing loss prevention. You can start as a Spa Associate and grow into this position or be hired from outside with appropriate experience.

Duties - Recruiting, interviewing, hiring, disciplining, and terminating staff - Developing employee schedules, assigning schedules, and creating responsibilities to employees; checking to see if these responsibilities and assignments are completed - Evaluating staff based on performance-based metrics - Managing the store, retail, and inventory - Helping to create in and outside store promotions for attracting customers - Leading a staff made up of SAs, MTs and Les - Balance coaching/mentoring with discipline - Delivering outstanding customer experiences in spa services and retail operations - Achieving financial results - Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting - Ability to work flexible schedule including days/evenings/weekends/holidays – Strong organizational/planning and computer skills – Knowledge and understanding of all spa services and product lines – Ability to promote the health and wellness benefits of both massage therapy and facials

Our Spa Manager will be responsible for managing day-to-day operations in the spa including employee schedules and appointments. Their main objective is to continually grow the business through an increase of sales and staff. They also are responsible for employee hiring, employee performance issues, discipline and terminating employees. A Store Manager will delegate responsibilities to employees to ensure the spa operates safely for the clients and staff. The Store Manager has ultimate responsibility for resolving customer complaints and other feedback, communication with vendors and managing loss prevention. You can start as a Spa Associate and grow into this position or be hired from outside with appropriate experience.

Duties - Recruiting, interviewing, hiring, disciplining, and terminating staff - Developing employee schedules, assigning schedules, and creating responsibilities to employees; checking to see if these responsibilities and assignments are completed - Evaluating staff based on performance-based metrics - Managing the store, retail, and inventory - Helping to create in and outside store promotions for attracting customers - Leading a staff made up of SAs, MTs and Les - Balance coaching/mentoring with discipline - Delivering outstanding customer experiences in spa services and retail operations - Achieving financial results - Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting - Ability to work flexible schedule including days/evenings/weekends/holidays – Strong organizational/planning and computer skills – Knowledge and understanding of all spa services and product lines – Ability to promote the health and wellness benefits of both massage therapy and facials

This position is filled by a senior Spa Associate who possesses functional knowledge of policies and booking systems, can de-escalate clientele conflict, and understands the inner workings of day-to-day operations. This employee assists management in administrative tasks and has more authority than our entry-level Front Desk Associates. Duties are the same as a regular Spa Associate, but include a few senior administrative tasks, like running reports and assisting with trainings.

Our Spa Associates are the "front line" in our business and the first impression our clients have of our spa. They provide an exceptional experience through both face-to-face and phone interactions with our clients. As the liaison between our clients and our Service Providers, Spa Associates work to educate clients and members on our services and products and help to guide them to get the most out of their visit. Our Spa Associates are expected to educate clients on enhancements and upgrade options for their service, and to sell memberships and gift cards.