Career Pathway
586 536 State AveEmmaus, PA 18049
www.kellycar.com
(610) 967-2101
Kelly Automotive Group serves new and used vehicle options to the Emmaus, Easton, Allentown, Lehigh Valley, and Philadelphia, PA areas. With pride and unsurpassed dedication, our first-class professionals deliver knowledge and explanation of the latest models. Financing for purchases and leases, parts, and service. At each of our Kelly locations, pairing excellent customer care with sales and incentives comes naturally. For over 50 years, Pennsylvania has been counting on Kelly!
- Meets and Exceeds all Forecasts
- Has the respect of Technicians and other Advisors
- Partners with Other Department Managers & Managers from other stores
- Works well with KAG Leadership Team
- Timely and Accurate paperwork processing
- Good Work Ethic
- Happy, warm, and friendly
- Fully Factory Trained & Certified
- Proven President’s Club Leader
- Achieves Above Average Factory Customer Satisfaction Scores
- Low Department Turnover
- Exceptional Coach/Leader/Mentor/Recruiter
- Promotes & Supports all KAG Training Processes & Efforts
- Aligned with and Promotes KAG Values
Service Advisor: 6 Months + Review - Review performance metrics
- Review CSI Scores
- Set Goals & Expectations
- Review Training
- Review President’s Club Standings
- Review previous goals
- Fully Factory Certified
- Exhibits excellent communication skills, smiles, good listener, and professional appearance
- Partners well with Team Members
- Has the respect of Technicians and Advisors
- Aligned with and Promotes KAG Values
Service Advisor: 31 Days to 6 Months Review - Review performance metrics
- Review Customer Satisfaction (CSI) Scores
- Set Goals & Expectations
- Review Training
- Review President’s Club Standings
- Partners well with Team Members
- Aligned with and Promotes KAG Values
Hired as a Service Advisor First 30 Days
- Introduce to all Team Members
- Spend 1 day in Service Drive
- Spend 1 day in Parts Department
- Spend ½ day in Body Shop
- Spend 3 days shadowing other Advisors
- Review work schedule with Service Manager
- Review Expectations with Service Manager
- Explain KAG processes
- Arrange training
- Set up for Success