Career Pathway
586 536 State AveEmmaus, PA 18049
www.kellycar.com
(610) 967-2101
Kelly Automotive Group serves new and used vehicle options to the Emmaus, Easton, Allentown, Lehigh Valley, and Philadelphia, PA areas. With pride and unsurpassed dedication, our first-class professionals deliver knowledge and explanation of the latest models. Financing for purchases and leases, parts, and service. At each of our Kelly locations, pairing excellent customer care with sales and incentives comes naturally. For over 50 years, Pennsylvania has been counting on Kelly!
- Meets and Exceeds all Forecasts
- Has the respect of Technicians and Advisors
- Partners with Other Department Managers & Managers from other stores
- Works well with KAG Leadership Team
- Timely and Accurate paperwork processing
- Good Work Ethic
- Happy, warm, and friendly
- Fully Factory Trained & Certified
- Proven President’s Club Leader
- Achieves Above Average Factory Customer Satisfaction Scores
- Low Department Turnover
- Exceptional Coach/Leader/Mentor/Recruiter
- Promotes & Supports all KAG Training Processes & Efforts
- Aligned with and Promotes KAG Values
Service Advisor - Exhibits top communication skills
- Smiles
- Good Listener
- Professional Appearance
- Has the respect of Technicians and other Advisors
- Partners with Other Department Managers & Managers from other stores
- Fully Factory Trained & Certified
- Achieve Top Level in President’s Club
- Exceptional Coach/Leader/Mentor
- Promotes & Supports all KAG Training Processes & Efforts
- Aligned with and Promotes KAG Values
Lead Technician/Master Technician - Results, Results, Results
- Displays Tech Efficiency
- Zero Comebacks
- Fully Factory Trained & Certified
- Has the respect of other Technicians and Advisors
- Exceptional Coach/Leader/Mentor
- Promotes & Supports all KAG Training Processes & Efforts
- Aligned with and Promotes KAG Values
Ideal Next Steps: Master Detailer - Review performance metrics
o Repair Orders (ROs), 3 “C’s” for Warranty ROs, Job Punches, Recommended Work
- Factory Training Levels Complete
- Partners well with Team Members
- Partners with Other Department Managers & Managers from other stores
- Promotes & Supports all K AG Training Processes & Efforts
- Aligned with and Promotes KAG Values
Ideal Next Steps: Hired as a Technician Week 1:
- Introduce to all Team Members
- Spend 1 day observing Advisors
- Spend ½ day with Porter
- Spend ½ day in Parts Department
- Spend ½ day in Recon Department
- Spend 3 5 days shadowing a current technician
- Review work schedule with Service Manager
- Review expectations with Service Manager
After 1 Week to 1 Month:
- Review & Address any needs with the Service Manager
- Plan training
- Acquire all necessary State Certifications
- Pass all applicable Factory Certifications
30 Day Review:
- Review performance metrics
o Repair Orders (ROs), 3 “C’s” for Warranty ROs, Job Punches, Recommended Work
- Partners well with Team Members
- Set Up for Success
- Aligned with and Promotes KAG Values
31 Days to 6 Months Review
- Review performance metrics
o Repair Orders (ROs), 3 “C’s” for Warranty ROs, Job Punches, Recommended Work
- Partners well with Team Members
- Set Up for Success
- Aligned with and Promotes KAG Values
6 Months to 1 Year + Review:
- Review performance metrics
o Repair Orders (ROs), 3 “C’s” for Warranty ROs, Job Punches, Recommended Work
- Partners well with Team Members
- Set Up for Success
- Aligned with and Promotes KAG Values
Hired as a Detailer Week 1
- Introduce to all Team Members
- Spend 1 day with Service Advisors
- Spend ½ day with Porter
- Spend ½ day in Parts
- Spend ½ day with Technicians
- Spend 3 5 days shadowing a current detailer
- Review work schedule with Department Manager
- Review expectations with Department Manager
30 Day Review:
- Review performance metrics
- Review work conditions (other used car managers)
- Set up for Success
- Partners well with Team Members
- Aligned with and Promotes KAG Values
31 Days to 6 Months Review
- Review performance metrics
- Review work conditions (other used car managers)
- Set Goals & Expectations
- Set up for Success
- Partners well with Team Members
- Aligned with and Promotes KAG Values
6 Months to 1 Year + Review:
- Review performance metrics
- Review work conditions (other used car managers)
- Set Goals & Expectations
- Set up for Success
- Partners well with Team Members
- Aligned with and Promotes KAG Values