KELLY Auto Group

Career Pathway

586 536 State Ave
Emmaus, PA 18049

www.kellycar.com

(610) 967-2101

Ideal Next Steps: Parts Manager

- Meets and Exceeds all Forecasts
- Has the respect of Technicians and Advisors
- Partners with Other Department Managers & Managers from other stores
- Works well with KAG Leadership Team
- Timely and Accurate paperwork processing
- Good Work Ethic
- Happy, warm, and friendly
- Fully Factory Trained & Certified
- Proven President’s Club Leader
- Achieves Above Average Factory Customer Satisfaction Scores
- Low Department Turnover
- Exceptional Coach/Leader/Mentor/Recruiter
- Promotes & Supports all KAG Training Processes & Efforts
- Aligned with and Promotes KAG Values

Hired as a Parts Counter Person

Week 1
- Introduce to all Team Members
- Spend ½ day shadowing a Service Advisor
- Spend ½ day in Body Shop
- Spend ½ day in Recon Department
- Review work schedule with Department Manager
- Review expectations with Department Manager

1 Week to 1 Month:
- Assess training needs
- Shadow other Parts Personnel
- Set up for Success

30 Day Review:
- Review performance metrics
- Review Counter Sales Results
- Set Goals & Expectations
- Review Training Requirements
- Set up for Success
- Partners well with Team Members
- Aligned with and Promotes KAG Values

6 Months to 1 Year + Review:
- Review performance metrics
- Review Counter Sales Results
- Set Goals & Expectations
- Review Training Requirements
- Set up for Success
- Partners well with Team Members
- Aligned with and Promotes KAG Values

Business Description

Kelly Automotive Group serves new and used vehicle options to the Emmaus, Easton, Allentown, Lehigh Valley, and Philadelphia, PA areas. With pride and unsurpassed dedication, our first-class professionals deliver knowledge and explanation of the latest models. Financing for purchases and leases, parts, and service. At each of our Kelly locations, pairing excellent customer care with sales and incentives comes naturally. For over 50 years, Pennsylvania has been counting on Kelly!