SERVPRO of Western Lehigh County

Career Pathway

1506 S Albert Street
Allentown, PA 18103


Business Description

SERVPRO is the national industry leader in property damage restoration, with over 1,700 franchises across the U.S. and Canada.

SERVPRO of Western Lehigh County provides superior cleanup and restoration services for residential and commercial buildings in the Greater Lehigh Valley. With advanced training and equipment, there is no challenge our crew can’t tackle. We’ve seen it all from small residential floods to major commercial building fires. We pride ourselves on our ability to restore any property to pre-loss condition.

If your property is damaged by fire, water or mold, call on SERVPRO of Western Lehigh County, where we leave it “Like it never even happened.”

Knowledge, Skills, and Abilities Needed

An ideal candidate should have excellent communication skills, works well in a team and flexible.

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Operations Manager

Manage production operations, ensuring jobs are completed according
to SERVPRO® production processes and procedures. Manage all aspects
of Franchise production. Keep Owner or General Manager updated on
production. Manage and improve customer satisfaction including the resolution of customer complaints.

Blue arrow showing progression from Estimator Estimator

Perform site visits in residential and commercial properties to determine
the scope of work and produce estimates. Interact with customers and
insurance representatives to ensure satisfaction with our services. Meet regularly with centers of influence and property managers. Identify
potential customers & generate leads. Maintain customer relations-
routinely contact customers to ensure satisfaction & solicit reviews.

Blue arrow showing progression from Production Manager Production Manager

Manage production crews and jobs according to SERVPRO procedures.
Assign and coordinate jobs with crews. Keep General Manager/Owner
updated on production. Supervise job scheduling, coordinate
requirements for the job, complete job files, supervise production and
monitor jobs from start to finish. Resolve problems quickly as they arise. Perform production work as needed.

Blue arrow showing progression from Crew Lead Crew Lead

A positive customer experience and ensure customer satisfaction of
services. Communicate clear expectations to production technicians
and supervise their activities. Coordinate and perform production
processes as scheduled and ensure quality control. Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Document a detailed and accurate job file to support the services provided.

Blue arrow showing progression from Technician Technician

Perform services as assigned, following SERVPRO production guidelines. Communicate with the customer to make sure that all needs are met. Support crew chief and other production personnel as needed. Clean and maintain vehicles, equipment, warehouse and office areas as needed.

Starting at $16.00 /hour